Outliant conducted an extensive discovery phase that included stakeholder interviews, current system evaluations, and user experience research. This foundational work was crucial to understanding the intricate dynamics of OTF’s operations and the specific needs of its members.

In the design phase, Outliant’s focus was on creating a user-centric platform that embodied OTF’s brand ethos while enhancing customer engagement. The team designed prototypes for a new digital membership system, incorporating intuitive navigation and streamlined processes for user signups and class bookings.

After refining these designs through user feedback sessions to ensure the end product would truly resonate with OTF’s members, the development phase brought them to life. Outliant migrated OTF’s outdated systems to Webflow and ReactJS, enabling a flexible, scalable platform.

Outliant’s strategic roadmap was tailored to seamlessly integrate advanced technological solutions while ensuring a smooth transition. The deployment phase was meticulously planned to go live during off-peak hours to minimize member disruption, followed by intensive performance monitoring to deliver operational stability.

Outliant’s partnership did not simply end with deployment. Comprehensive training sessions empowered OTF’s staff to manage the new system and troubleshoot minor issues independently. Outliant then established an ongoing support framework to continually adapt and optimize the platform based on real-time feedback and evolving business needs.